No, not all products include a warranty. Some products (like branded CCTV cameras, HDDs, SSDs, networking devices) come with an official brand/manufacturer warranty, while others (like a wireless mouse or certain accessories) may not. Warranty details are always mentioned on each product page.
All warranties are provided by the original manufacturer/brand. Orbit Smart Solutions does not provide its own warranty. However, we can assist in forwarding the product to the brand’s authorized service center. Please note that customers will bear shipping charges in such cases.
If your order is damaged or incorrect, you must raise a return request within 24 hours of delivery. You will need to provide a clear unboxing video as proof.
We require unboxing video proof to avoid misunderstandings. We also record our packing process under CCTV surveillance, so the video helps in cross-verifying your claim and ensures fairness for both sides.
If the issue is from our side (wrong/damaged product), we cover the delivery charges. If the issue is from the customer’s side (change of mind, warranty claim, etc.), the customer pays for shipping both ways.
You must contact us within 24 hours of delivery with your order details and unboxing video. Once approved, you can send the product back to us. Refunds will be processed after we receive and verify the returned product.
Refunds are usually processed within 5–7 working days after we receive and verify the returned product. The refund will be made using the same payment method you used to place the order.
In some cases, exchanges are possible if the same product/model is available. If not, a refund will be issued.
Orders within Lahore: 1 working day.
Major cities in Pakistan: 2–4 working days.
Remote areas: 4–7 working days.
(Delivery times may vary depending on courier services and public holidays).
We only sell 100% original and branded products. No counterfeit or refurbished items are sold on our website. Each package is carefully inspected and packed under CCTV monitoring for transparency.
Yes, we offer installation support in selected cities. You can contact our support team to confirm availability in your area. For DIY installation, our team can also guide you online.
• Cash on Delivery (COD) – available nationwide
• Bank Transfer
• Online Wallets / Payment Gateways (where available)
Yes, we provide bulk order support for businesses, resellers, and projects. Please contact us for special quotations and discounts.
Yes, every order comes with an official invoice mentioning product details, warranty (if applicable), and taxes.
After your order is dispatched, you will receive a tracking number via SMS/Email to track your parcel with the courier company.
Even after warranty, you can contact us for paid repair services or guidance on where to get your product fixed reliably.