Privacy Policy

Welcome to Orbit Smart Solutions (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase on our website www.dotpk.pk.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our Website, we may collect the following information:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Payment Information: We do not store full payment details. Payments made via debit/credit card, bank transfer, or mobile wallet are processed through secure third-party payment gateways.
• Technical Information: IP address, browser type, device information, and cookies to improve user experience.
• Order & Communication Records: Details of your purchases, customer service queries, and communication history with us.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Contact you regarding your order, account, or support queries.
• Send promotional offers, updates, or newsletters (you can opt out anytime).
• Improve our Website, products, and customer experience.
• Comply with legal requirements and prevent fraudulent activity.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only in the following cases:

• Service Providers: With courier companies, payment processors, and IT service providers necessary to complete your order.
• Legal Obligations: When required by law, court order, or government authority in Pakistan.
• Business Transfers: In case of a merger, acquisition, or restructuring of our business.

4. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Improve website performance.
• Analyze traffic for better service.

You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

As a user in Pakistan, you have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.

To exercise these rights, please contact us at support@dotpk.pk.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

8. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect information from children.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Continued use of our Website means you accept these changes.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us: 📧 support@dotpk.pk