Shipping Policy

These are the delivery terms that apply to every order placed on this site. If your address or your timing is unusual, call us before you order rather than after.

Where we deliver

All four provinces, Islamabad Capital Territory, Azad Jammu & Kashmir and Gilgit-Baltistan.

Same-day delivery in Lahore

An order to a Lahore address, placed before the afternoon cut-off, for an item in stock, is dispatched the same day. This is a Lahore service and is not offered anywhere else.

For a bank transfer, the same-day window runs from when we have the receipt, not from when the order was placed — we dispatch on verified payment.

Everywhere else

Courier. The estimate is shown on every product page and at checkout, counted in working days from when we confirm the order rather than from when you place it. Karachi, Islamabad and Rawalpindi are normally at the faster end. Remote districts take longer, and at Eid and in bad weather the whole network slows.

An estimate is an estimate. The courier network is outside our control and we do not accept liability for a delay inside it.

What it costs

One flat delivery charge per order, shown in your cart and at checkout before you confirm. Delivery is free above a threshold, and the cart tells you how much more you would need to add to reach it. Both figures are set in the shop's settings and the checkout is always the authority.

Order processing

A cash-on-delivery order is dispatched once confirmed. A bank-transfer order is dispatched once the payment has been matched to it. Sending the receipt on WhatsApp with the order number is the quickest way to make that happen.

Receiving your order

The courier calls the mobile number on the order before delivering, which is why we ask for a mobile rather than a landline.

Check the parcel before you accept it, and film yourself opening it. If the outer packaging is damaged, note it with the courier at the door — that record is what lets us claim against them. The unboxing video is what lets us settle a claim with you; without it we cannot, and the return policy says so.

Missed and refused deliveries

Couriers normally attempt more than once. A parcel that cannot be delivered comes back to us and we will contact you to arrange a resend.

A cash-on-delivery order refused at the door costs us the return carriage. We absorb it once; repeated refusals from the same number mean we ask for prepayment on future orders.

Cash-on-delivery exclusions

A small number of areas are excluded from cash on delivery by the courier network. The checkout says so as soon as you choose your city. Bank transfer still works for those addresses.

Installation is not part of delivery

Delivery brings the equipment and nothing else. dotpk.pk does not provide an installation service, so no fitting is arranged, scheduled or charged as part of an order. If you want to know what a good job looks like before hiring somebody, choosing a CCTV system sets it out.

Questions about this policy

Orbit Smart Solutions, G3 Ibrahim Center, Usman Market, Hall Road, Lahore · support@dotpk.pk · 0300 120 3210