How to Order

There is no account to create. The whole thing works without one, and it works without JavaScript too.

1. Find what you need

Browse by category, or use the search box at the top of every page. Search understands model numbers and copes with the usual misspellings — "hikvison" finds Hikvision.

On a category page you can filter by brand, by price and by availability, and sort by price. On a phone the filters open from a button and apply when you tap Apply filters.

2. Choose an option, if the product has them

Some products are stocked in more than one version — a camera at 2MP, 3MP or 5MP, for instance. Pick one and the price, the stock figure and the SKU all change to match. A combination we do not stock is shown greyed out with the reason, rather than hidden, so you can see what exists.

The price shown before you choose is the cheapest option, labelled From.

3. Add to cart

Set the quantity and add it. The cart holds for a fortnight, so you can come back to it. On a phone there is a bar pinned to the bottom of the product page with the price and an Add button, so you never have to scroll back up.

Adding something does not reserve it. Stock is committed when the order is placed.

4. Checkout

One page. Name, mobile number, address, city and province. A mobile rather than a landline, because the courier calls before delivering.

The delivery charge and the total are shown before you confirm, along with how much more you would need to add to qualify for free delivery. There is a minimum order value, and the cart tells you if you are under it.

5. Pay

Two methods, both explained on payment methods:

• Cash on delivery — pay the courier. Available almost everywhere; a few areas are excluded and the checkout will say so as soon as you pick your city.
• Bank transfer — the account details appear after you place the order. Send the receipt on WhatsApp and we dispatch once it shows.

There is no card payment and no wallet. We do not have a payment gateway, so no card details are ever entered on this site.

6. Confirmation and tracking

You get an order number immediately, and an email if you gave one. The confirmation page has a private link to your order — keep it, because it is the quickest way back in.

Otherwise use track order with your order number and the mobile number you ordered with. Both, deliberately: order numbers run in sequence, and requiring the phone number stops somebody reading other people's orders by counting.

7. Delivery

Lahore, before the cut-off, in stock: same day. Elsewhere in Pakistan: courier, typically a few working days. Details on the shipping policy.

Film yourself opening the parcel. If anything is wrong, tell us within 24 hours — and you then have 7 days to send the product back, with the packaging and the product both undamaged. The video is what we need to settle it. See the return policy.

If you would rather not use the website

Call or WhatsApp 0300 120 3210, or email support@dotpk.pk. We will place the order for you and you will get the same order number and the same tracking link.