Please read our policy carefully before making a purchase.
1. Warranty Policy
Some products come with an official brand/manufacturer warranty, while some may not (e.g., wireless mouse). Warranty duration or “No Warranty” will be clearly mentioned on each product page.
Warranty claims must be processed through the respective brand’s authorized service center.
In certain cases, we may assist with the warranty process, but the customer will be responsible for delivery/shipping charges both ways.
The company itself does not provide warranty—all warranty responsibility lies with the brand/manufacturer of the product.
2. Return Policy
Products can only be returned if they are defective, damaged, or incorrect.
Customers must raise a return request within 24 hours of delivery.
Unboxing video evidence is mandatory. Claims without video proof will not be accepted.
Products must be returned in their original condition and packaging.
3. Refund Policy
Refunds will be processed only after the returned product is received and verified.
Delivery charges are non-refundable in all cases.
If the return is not due to our fault (e.g., customer’s change of mind), the customer will bear the delivery charges for both sides.
4. Unboxing & Packing Evidence Policy
Customers must record a full unboxing video immediately upon receiving the product. This video is required for any return, refund, or warranty claim.
Without an unboxing video, claims will not be entertained.
Every package is packed under CCTV surveillance, and we maintain video evidence of our packing process.
This ensures transparency and protection for both the customer and the company.